Privacy policy

Phoenix Metal Roof Repair operates this website. This policy explains what information we collect from you, why we collect it, what we do with it, and the choices you have. If anything here is unclear, contact us at info@phoenixmetalroofrepair.com.

Information we collect

We collect information you give us directly. That is the information you type into a form on this website or give us on the phone, and it typically includes your name, phone number, email address, the city or area you are in, a description of the problem with your roof, and any photographs you choose to upload.

We also collect limited technical information automatically when you visit, which may include your IP address, browser type, device type, the pages you viewed and the site or search that referred you. This is standard web analytics data and is used in aggregate to understand how the website is performing.

We do not collect payment information through this website.

How we use it

We use the information you submit to respond to your enquiry, arrange a visit, carry out and follow up on work, and keep records of work done. We use technical information to maintain and improve the website.

We may contact you by phone, SMS or email about your enquiry and about work in progress.

SMS and text message consent

By providing your phone number and submitting a form on this website, you agree that we may contact you by SMS about your enquiry and any resulting work.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further messages. Reply HELP for assistance. Consent to receive SMS is not a condition of any purchase or of receiving service from us.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent, and this information will not be shared with any third parties.

Photographs

Photographs you send us, and photographs we take of your roof, are used to diagnose the problem, plan and document the work, and keep a record of what was found and what was done.

We will not publish any photograph of your property publicly, including on this website or on social media, without asking you first and getting your agreement.

Who we share information with

We do not sell your information. We do not rent it, and we do not trade it.

We share information only where it is necessary to run the business: with service providers who operate systems on our behalf, such as email, form handling, scheduling and analytics providers, and only to the extent they need it to provide that service; with an insurer or loss adjuster where you have asked us to support a claim; and where we are required to by law.

How long we keep it

We keep enquiry and job records for as long as we need them to provide the service, to answer questions about work we have done, and to meet legal and tax record keeping requirements. Enquiries that do not lead to work are kept for a reasonable period and then deleted.

Cookies and analytics

This website uses cookies and similar technologies to make the site work and to understand how it is used. We also record, in your browser’s own storage, how you arrived at the site, so that when you send us an enquiry we know which search or link brought you here. That record stays on your device, contains nothing that identifies you personally, and is not shared with any third party.

You can control cookies through your browser settings, including blocking or deleting them, though some parts of the site may not work as intended if you do.

Your choices

You can ask us what information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Contact us at info@phoenixmetalroofrepair.com and we will respond.

You can opt out of SMS at any time by replying STOP, and you can ask us to stop contacting you by email or phone.

Security

We take reasonable steps to protect the information you give us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This website is not directed at children and we do not knowingly collect information from anyone under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it was last changed.

Contact

Phoenix Metal Roof Repair

Email: info@phoenixmetalroofrepair.com

Phone: (602) 555-0143